Returns & Refunds Policy
Returns
Returns policy : We accept returns within 30 days of receiving your painting.
To qualify:
- The item must be unused
- It must be in original condition
- Packaging must be unopened and intact
If 30 days have passed, we unfortunately cannot accept the return or offer an exchange.
Refunds
Since each order is custom-made, we do not offer refunds.
However, if you receive a damaged or incorrect item, contact us and we’ll send a replacement as quickly as possible.
🛠️ We don’t refund faulty products, but we’re happy to replace them at no extra cost.
Sale Items
- Only regular-priced items are eligible for refunds
- Sale or clearance items are non-refundable
Exchanges Returns policy
We only replace items that arrive defective or damaged.
To request an exchange:
📧 Email us at Support@diamond-paintkit.com
How to Return an Item
To begin a return:
📧 Contact us at Support@Diamond-paint.shop
We’ll provide the correct return address.
Please Note:
- You are responsible for return shipping costs
- Shipping fees are non-refundable
- Once we receive and inspect your return, we’ll issue a full refund (if eligible)
We recommend using a trackable shipping service or shipping insurance to ensure safe delivery. We cannot guarantee receipt of returned items.
📦 Delivery times for exchanges may vary depending on your location.
