Shipping Times & Processing Overview
United States Orders
Typically, we process and prepare all orders within 5–10 business days. However, during promotional events or peak seasons, processing may take up to 20 business days. Once your order is dispatched, delivery usually takes 10–20 days. To stay informed, we recommend checking our updated shipping info section.
International Orders
Similarly, international orders follow the same processing timeframe of 5–10 business days. However, shipping durations differ depending on the destination:
Canada, United Kingdom, Australia: Arrives within 12–20 business days
Europe: May take up to 20 business days
Other International Locations: Allow up to 25 business days
Please note: Total delivery time = Processing Time + Shipping Time
Because each kit is made to order with attention and care, we truly appreciate your patience. For more information, feel free to visit our full shipping info page.
Where Do You Ship From?
Every diamond painting kit we offer is custom made at our dedicated art production and exhibition center in China. As soon as you place an order, our skilled artists begin preparing your kit with precision and care. After production, we ship your package using trusted international delivery partners. Depending on your location, it may arrive through carriers such as USPS, FedEx, UPS, Canada Post, Royal Mail, Fastway, and others. For estimated delivery times and tracking details, be sure to visit our shipping info page.
Additionally, all kits are produced exclusively in China and select Asian countries. These regions are equipped with the advanced, high-precision machinery necessary to craft each canvas, diamond, and tool to perfection. As a result, we maintain strict quality standards to ensure you receive the best possible crafting experience every time.
Will I Receive a Tracking Number?
Yes! You’ll receive a tracking number as soon as your order ships. We’re committed to keeping you informed every step of the way to ensure a smooth delivery experience. After we dispatch your package, we’ll email your tracking number directly to you. Additionally, you can visit our shipping info page for up-to-date delivery times and tracking guidance.
If, after 30 days from placing your order, you still haven’t received your tracking number, please reach out to us at: (email). We’re always here to help!